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Case Study
Support and operation of a business-critical IT application
Client
- Leading global automotive manufacturer from Germany.
- The group includes ten brands in the car, truck and motorcycle segments.
- The group offers a wide range of other business areas, including financial services and fleet management.
Industry
- Automotive
Challenge
With an international team of currently 10 IT experts, Alter Solutions is performing 2nd level support as well as operations in the AWS Cloud for a business-critical application in 24/7 mode.
The team consists of employees from the IT Nearshore Center Portugal and Alter Solutions Germany.
Solution and methodology
- Level 2 application support and ongoing optimization of 2nd level support processes.
- Execution/monitoring of the major incident process.
- Support and optimization of the AWS Cloud infrastructure.
- Ongoing stabilization work.
- Logging and monitoring of the application and corresponding environments.
- Design and development of Terraform synchronization for rapid application recovery.
- Ongoing support of the development team.
Why Alter Solutions?
Our customer chose to work with us because they needed a partner who is able to handle IT support tasks in 24/7 mode, has in-depth knowledge of AWS cloud technologies, and has the experience to support a business-critical IT application in a corporate environment.